We prioritize all support tickets and aim to respond within 2-4 hours during business hours. Critical issues like security breaches or site-down emergencies are treated as highest priority and addressed immediately. You can track the status of your ticket in real-time through your dashboard.

Our Hosting Plan at $25/month includes managed WordPress hosting, regular backups, uptime monitoring, SSL certificate management, basic WordPress core updates, and access to our ticket support system. It's perfect for small business websites that need reliable hosting with professional oversight.

The Security & Edits Plan includes everything in the Hosting Plan plus proactive security monitoring, malware scanning and cleanup, firewall configuration, plugin and theme updates, minor content edits, performance optimization, and priority support. This plan is ideal for businesses that need ongoing maintenance and security protection.

Our E-Commerce Plan is our most comprehensive package, including everything in the Security & Edits Plan plus full WooCommerce support, product management assistance, payment gateway configuration, shipping setup, inventory management support, and custom development hours. It's designed for online stores that need dedicated WordPress and WooCommerce expertise.

Yes! You can upgrade or downgrade your subscription plan at any time. Changes take effect at the start of your next billing cycle. If you upgrade mid-cycle, you'll receive prorated access to the higher tier features immediately.

Simply log into your dashboard at fxmywordpress.com, click "Create Ticket," fill in the details of your issue, attach any relevant screenshots, and submit. You'll receive an email confirmation and can track the progress of your ticket in real-time. You can also email us directly at support@fxmywordpress.com.

Absolutely. If your WordPress site has been hacked or compromised, contact us immediately. We treat security incidents as emergencies and will begin remediation right away. Our team will clean malware, patch vulnerabilities, restore from backups if needed, and implement additional security measures to prevent future attacks.

Yes, to provide effective support we'll need admin access to your WordPress dashboard and hosting control panel (like cPanel). All credentials are stored securely and used only for authorized support activities. We follow strict security protocols and can sign NDAs if required.

We accept all major credit and debit cards through our secure payment processor, Stripe. This includes Visa, Mastercard, American Express, and Discover. All payments are processed securely with industry-standard encryption, and you'll receive a receipt for every transaction.

Yes, you can cancel your subscription at any time with no cancellation fees or long-term commitments. Your service will remain active until the end of your current billing period. We believe in earning your business every month through quality service.

Yes, we work with virtually all WordPress themes and plugins, including custom-built ones. Whether you're using popular themes like Astra, Divi, or Elementor, or have a completely custom theme, our team has the expertise to support and maintain it.