Privacy Policy

Last Updated: May 20, 2026

1. Overview

This Privacy Policy explains how FX My WordPress ("FXMWP," "we," "us," or "our") collects, uses, stores, discloses, and protects personal information when you use our website, customer portal, support system, and subscription services.

2. Information We Collect

Depending on how you interact with us, we may collect:

• Account and Contact Data: name, email address, phone number, company name, and account credentials.
• Billing and Transaction Data: subscription plan, invoices, payment status, and limited payment metadata from payment processors.
• Support and Website Data: ticket content, screenshots, URLs, technical logs, WordPress admin details you provide, plugin/theme details, and related troubleshooting information.
• Device and Usage Data: IP address, browser type, pages visited, referring URLs, and session/cookie identifiers.
• Communications Data: emails, contact form messages, and other communications with our team.

3. How We Use Information

We process information to operate and protect our business and services, including to:

• provide, maintain, and improve subscriptions, support, and customer experience;
• authenticate users and secure accounts and systems;
• process billing, renewals, and payment operations;
• respond to tickets, service requests, and legal/compliance inquiries;
• monitor reliability, detect abuse/fraud, and enforce our Terms;
• send service notices, transactional messages, and product/security updates.

4. Legal Bases for Processing

Where applicable law requires a legal basis, we rely on one or more of the following: contract performance, legitimate interests, legal obligations, and consent (where required).

5. Sharing and Disclosure

We do not sell personal information. We may disclose information as reasonably necessary to:

• Service Providers: payment processors (such as Stripe), hosting providers, infrastructure/security vendors, communication tools, and support platforms under contractual safeguards.
• Legal and Compliance Needs: comply with laws, regulations, subpoenas, court orders, or lawful governmental requests.
• Business Protection: enforce our agreements, investigate fraud/abuse, and protect rights, safety, and property.
• Business Transactions: in connection with merger, acquisition, financing, reorganization, or sale of assets, subject to customary confidentiality controls.

6. Payment Information

Payment card data is processed by third-party processors, not stored in full on our servers. Your use of payment services is subject to those providers' privacy terms and policies.

7. Cookies and Similar Technologies

We use cookies and related technologies to keep you signed in, remember preferences, improve performance, and analyze usage. You can control cookie settings in your browser, but some features may not function properly if cookies are disabled.

8. Data Retention

We retain information for as long as reasonably necessary to provide services, maintain business records, resolve disputes, enforce agreements, satisfy legal obligations, and protect our legitimate interests. Retention periods may vary by data type and legal requirements.

9. Data Security

We implement administrative, technical, and organizational safeguards designed to protect data. However, no transmission or storage system is completely secure, and we cannot guarantee absolute security.

10. International Transfers

Your information may be processed in countries other than your own, where data protection laws may differ. Where required, we use reasonable safeguards for cross-border transfers.

11. Your Privacy Rights

Depending on your location, you may have rights to access, correct, delete, restrict, object to certain processing, or request portability of personal data. To submit a request, contact us using the details below. We may need to verify your identity before completing requests.

12. Arizona Notice

If you are an Arizona resident, we handle personal information in accordance with applicable U.S. and Arizona laws, including Arizona data breach notification requirements where applicable. We do not sell your personal information for money. If you believe your information has been mishandled, contact us at support@fxmywordpress.com so we can investigate and respond.

13. Marketing Communications

You may opt out of non-essential marketing communications at any time. Service-related and transactional messages may still be sent when necessary for account administration and service delivery.

14. Third-Party Links and Integrations

Our site and services may include links or integrations with third-party products. We do not control third-party privacy practices and are not responsible for their content, security, or data handling.

15. Children's Privacy

Our services are intended for business users and individuals aged 18 or older. We do not knowingly collect personal information from children under 13 (or higher age where required by law).

16. Policy Updates

We may revise this Privacy Policy at any time. Updates become effective when posted to this page, and the "Last Updated" date will be revised accordingly.

17. Contact Us

If you have questions or requests regarding this Privacy Policy, contact us at:

Email: support@fxmywordpress.com